We’re here to help.
Whatever you need, from memberships to bookings, our Customer Hub team is ready. The quickest way to reach us is to book a callback.
Book a callback
Tell us what you need and the team will call you back. The quickest way to get help with memberships, bookings, payments, swimming lessons, parking and more.
Please note: calls are not taken at the centre. They are all answered by our central Customer Hub at our support office.
| Monday to Friday | 9am – 6pm |
| Saturday | 9am – 3pm |
| Sunday | Closed |
| Bank holidays | Fri–Mon 8am – 3pm |
You might not need to wait
A lot of the most common questions can be sorted in a couple of clicks.
Find an answer
Search our most asked questions on memberships, bookings, swimming and more.
Make a booking
Book classes, swimming and activities through the app or online.
WelcoME
Share your specific needs before you visit, so we can support you on arrival.
Freeze your membership
Apply to freeze on medical grounds through our quick online form.
Cancel your membership
Start a cancellation online and the team will confirm it by email.
Download the TW Move app
Book, manage your account and track your workouts, all from your phone.
Every centre, on the map.
Each of our centres has its own address, opening times and directions. Find the one you need on our locations page.