move Urmston MEMBERSHIP TERMS AND CONDITIONS
Your agreement is with us, Trafford Leisure Community Interest Company to be a member of move Urmston. These terms and conditions form part of your agreement with us. Your agreement with us is based on: your choices from your online purchase, these terms and conditions, and the rules and regulations of move Urmston that will ensure you can carry your activities out safely. This additional information for you to enjoy your membership fully can be found on our website http://www.twmove.co.uk , these documents together form a legal agreement between us, so please make sure that you read them carefully and understand them. As the lead member you are accepting these terms on behalf of all that fall under the membership you have taken. If you have any queries, please ask a member of staff at move Urmston. If you choose a monthly membership, monthly means every calendar month. There are a number of Direct Debit collection dates available for you to select 1st, 8th, 15th and 25th of the month. When we refer to a month in these terms and conditions, we mean a full calendar month from your chosen Direct Debit date. Directly after joining move Urmston on a membership package, you will receive an email providing you with the full details of your membership, the price and terms in which you have agreed to be bound from our third party company DFC.
2a. Membership Types
move Urmston offers various different types of membership to people aged 16 or over and can be tailored for groups/families from aged 5 years and over. If you have children aged under 4 years, you can bring them along for a swim as part of your membership. To access this benefit you will need to speak to a member of the team at move Urmston to register your child’s details and to ensure you are familiar with the swimming pool rules. http://www.twmove.co.uk
The move Well membership you have chosen will be confirmed in an email to you within 3 days of joining from the team at move Urmston.
Full details of the move Well membership can also be found on the website http://www.twmove.co.uk
2b. Type of Membership
move Urmston offers various different types of membership to people aged 16 or over, as well as Gymnastics and Swimming Memberships for juniors. The facilities available to you, the amount you pay and the times when you can use move Urmston will depend on your choice of membership. The membership you have chosen has been described when you have joined online and will also be confirmed in the email you receive within 3 days of joining.
If you have chosen a membership that is discounted, such as a concession or a corporate membership you will need to provide the necessary documentation every twelve months to enjoy the discounted benefit you enjoy with these memberships. You may for example have left a company that enabled you to enjoy the discounted corporate price and when this occurs or documentation is not provided we will advise you of the change and you will automatically default to a comprehensive membership package and price unless you choose an alternative package. Your membership is personal to you and is non-transferable. You must not lend your membership card to another person. If another person uses your membership card, the agreement will be withdrawn and a penalty charge may be levied
3. Payment Types
Please read the payment terms and conditions carefully. Your purchase is non-refundable after the cooling off period, which is 14 days from the date you accept this agreement. If you choose a monthly membership, monthly means every calendar month. There are a number of Direct Debit collection dates available for you to select 1st, 8th, 15th and 25th of the month. From time to time we may change our monthly membership fees by any amount we think is reasonable. We will do our best to only change the fee once a calendar year. However, we cannot guarantee this. We will tell you about any change that will apply to you, and will give you at least one full calendar months’ notice before the changes come into effect, in line with the Direct Debit Guarantee. Our direct debit memberships are managed by Debit Finance collections PLC (“DFC”). DFC can be contacted on these details: Debit Finance Collections PLC, 16 Davey Avenue, Knowlhill, Milton Keynes, MK5 8PL. Tel: 01908 422 007 Email: firstname.lastname@example.org.
a. Upfront Payment
An upfront payment is paid in full at the time of joining and as a member choosing this option you pay your membership fees upfront. In choosing this option, you get 2 months free and your membership starts immediately.
b. Month to Month Payment
In choosing this payment option you are committing to pay a monthly amount by Direct Debit that can be cancelled at any time after the first two Direct Debit payments have been taken.
c. Fixed Payment
In choosing this payment option you are committing to pay a monthly amount by Direct Debit for a minimum of 12 Direct Debits and in return you receive a discounted rate. You will not be able to cancel this membership except for the reasons set up in section 5 of these terms and conditions.
From time to time, move Urmston may run promotional campaigns and discounts aimed at helping our community to move more everyday Additional T&Cs may be applicable.
4. Changes to your Membership or Payment
When we make changes to your membership or payment that may affect you, we will give you plenty of notice. If you are not happy with the changes, you can cancel as explained in section 5 of these terms and conditions. We may make reasonable changes to these terms and conditions if the changes are to the benefit of most of our members at move Urmston. At times move Urmston recognises that you may wish to suspend your membership. You can suspend due to medical illness, pregnancy, redundancy or moving out of the area (10 miles away from move Urmston. In the first instance the Lead Member will need to contact a member of staff at move Urmston or email email@example.com. We will require you to provide evidence to support the suspension and if appropriate we will liaise with you to see if alternative physical activity within move Urmston maybe more appropriate. If alternative physical activity is not suitable your membership can be suspended for up to six months and there is a small administration fee of £5 per month by Direct Debit.
5. Cancelling your membership
The cooling-off period
a. The Lead Member can choose to cancel your membership within 14 days of joining.
b. Once move Urmston fully opens, if you feel this isn’t for you, you can cancel up until 14 days after the opening of move Urmston. The Lead Member wishes to cancel the membership during the cooling off period they can complete our Apply to cancel form online on our website http://www.twmove.co.uk and a member of our Customer Hub team will contact you as soon as possible.
After the Cooling-off period
The Lead Member can choose to cancel your membership by providing one full calendar months’ notice via our online application form on our website http://www.twmove.co.uk once your minimum Direct Debit payments have been honoured. Once your cancellation application is received a member of our team will contact you. All final cancellations will be confirmed via email acknowledging the date that the membership will end and any final payment that may be due. Please do not cancel the Direct Debit, until the cancellation correspondence is received.
Additional members on a tailored membership who wishes to continue can speak to staff at site regarding setting up their own individual or new tailored membership.
6. Missing payments
Please note that if you miss two payments, you will be deemed to have breached your contract.
7. Collecting your monthly subscriptions
Trafford Leisure Community Interest Company work in partnership with DFC, who collect our Direct Debits on our behalf. If you fail to make your payments on time, you will incur the following administration charges: Any late payment charges become payable immediately when they are incurred.
- Failure to pay your membership fees on the due date £15.00.
- Failure to pay your membership fees within 7 days of the date of a reminder correspondence £30.00.
- Failure to pay the arrears and accrued charges within 7 days of the date of a Final Notice £45.00.
- When we can’t provide a service or facility
There may be a time when we struggle to provide a service or facility for you beyond our reasonable control at your centre. If this happens and we cannot provide a service or facility at your centre or an alternative centre within a four mile radius within one calendar month, you (or we) can cancel our agreement immediately after giving notice in writing.
8. Data Protection
9. Personal Contact Details
It is the member’s responsibility to ensure your personal contact details are kept up to date. This can be updated by contacting the team at move Urmston on 0161 749 2570 or email firstname.lastname@example.org
10. Enjoying your membership
The additional information for you to enjoy your membership fully can be found http://www.twmove.co.uk. You will be issued with either a wristband or a keyfob as part of your membership to gain access to your membership at move Urmston. Please keep this safe and ensure you use the wristband or keyfob to gain access to our facilities on every visit. Your wristband or key fob will also enable you to access specific activity areas and lockers at move Urmston. In the event you lose your keyfob, a replacement one can be purchased at site at a cost of £4.00 or a replacement wristband will cost £7.50
You will be required to have a photo taken on your first visit, and this will be linked to the keyfob for access to move Urmston.
Your move Well membership is personal to you (and your group/family) and is non-transferable. You must not lend your keyfob or wristband to another person. If another person uses your keyfob or wristband, the agreement will be withdrawn and a penalty charge may be levied
11. Your Physical and Mental Wellbeing
Your health and wellbeing is important to us, and move Urmston recognises and promotes the positive impact physical activity can have on your health and wellbeing. You are responsible for monitoring your own physical condition. In joining move Urmston you are accepting to adhere to our “Health Commitment Statement” (which can be viewed on our website http://www.twmove.co.uk) during the period of your membership.
12. Contact details
move Urmston: Bowfell Road Urmston M41 5RR E email@example.com
Thank you for choosing to join the move Urmston family, and we hope that you enjoy the full use of your membership to enable you to move more everyday.
Issued March 2020