Senior Leisure Assistant

About the role

Why Join Us? Our mission is to inspire and create opportunities for the people of Trafford to move more and live longer, healthier, and happier lives. As we embark on an exciting period of transformation with site refurbishments, we’re seeking enthusiastic, proactive, and motivated individuals to help bring this vision to life. As a key member of our team, you'll play a vital role in delivering outstanding customer experiences and ensuring our facilities run smoothly.

What you'll do

• •Creating a welcoming environment for all visitors
• •Supporting the Duty Manager with daily operations, including opening and closing procedures and maintaining smooth facility management.
• • Handling challenging situations with professionalism.
• •Collaborating across departments to deliver consistent, high-quality service.
• •Identifying opportunities for improvement, working with your Manager to enhance customer satisfaction.
• •Engaging with visitors, answering queries, and ensuring a positive experience from start to finish.
• •Driving sales and retention, building relationships, generating leads, and promoting our services.
• •Maintaining equipment and activity areas, ensuring everything is clean, safe, and ready for use.
• •Setting up for scheduled programmes, preparing spaces and equipment as needed.
• •Providing lifeguard support, ensuring a safe and enjoyable swimming environment for all.

What you'll need

• •A valid Royal Life Saving Society Pool Lifeguard Qualification.
• •Experience in a supervisory or team leader role, or the potential to step into one confidently.
• •A commitment to our values of Making a Difference, Being Open and Honest, Valuing Diversity, and bringing Energy and Empathy to everything you do.