We offer a range of memberships including Fitness, Active Trafford, Junior, 65+ and Family memberships.

You can join online through twmove.co.uk or traffordleisure.co.uk.

Yes. Many activities are available on a Pay As You Go basis.

No. We do not offer a swim-only membership. Swimming is included within our membership packages.

Many memberships include access to multiple Trafford Leisure centres. Please check the details of your chosen membership.

Yes. The Cove Spa is located within move Altrincham.

No. The Cove Spa is available as an add-on to selected memberships. There is no Spa Only membership.

Treatments can be booked directly with The Cove Spa.

Please visit The Cove Spa section of our website for details of facilities, treatments and opening times.

Bookings can be made through the TW Move app or online at twmove.co.uk.

Members can book up to 7 days in advance. Non-members can book up to 5 days in advance.

This could be because the session is fully booked, you are outside the booking window, you are not logged into your account, there is an issue with your account, or there is an outstanding balance on your account.

To help ensure fair access for all customers: cancelling within 3 hours of your booked session may incur a 50p late cancellation charge, and failing to attend a booked session may incur a £1 no-show charge.

Swimming sessions can be booked through the TW Move app or online.

Swimming timetables are available on twmove.co.uk and traffordleisure.co.uk.

We recommend booking in advance to secure your space.

Most standard swimming sessions are included depending on your membership type.

No. Premium or themed sessions such as Fun Floats, Gauntlet Floats and other special events are not included within memberships and may require an additional payment.

Create an online account and select the appropriate Swim Well stage.

Visit our Swim Well pages for stage descriptions and guidance.

Many moves can be managed online. Where additional support is needed, our Swim Well team can assist.

Complete the online cancellation form. A member of the team will review your request and contact you if any additional information is required.

Most lessons continue during school holidays, although some changes may apply during bank holidays and festive periods.

Complete the online cancellation form. A member of the team will review your request, may contact you if further information is required, and confirm your cancellation by email once completed. Please do not cancel your Direct Debit yourself, as this may interfere with the cancellation process and could leave outstanding payments on your account.

Yes. You can cancel within 14 days of joining. If you have already used your membership during this period, any refund may be adjusted to reflect the services used.

After the cooling-off period, memberships require one full calendar month's notice once minimum payment terms have been met.

No. Memberships are personal and non-transferable.

Yes. Membership freezes are available for medical reasons.

A freeze request must be supported by appropriate evidence from a medical professional.

Minimum: 1 full calendar month. Maximum: 6 calendar months.

Yes. Frozen memberships are charged at £5 per month, per member.

No. Access to facilities is suspended until your membership is reactivated.

Direct Debits are collected on either the 1st of the month or the 15th of the month. Your collection date will be confirmed when you join.

Access to facilities may be suspended until your account is brought up to date.

Please request a callback and our team will help with your payment issue.

Use the password reset option on the login page.

Some email providers prevent password reset links from being opened directly. If this happens, copy the full password reset link from the email, paste it directly into your browser's address bar, and open the link manually. In most cases this resolves the issue and allows you to reset your password.

Outstanding balances may prevent bookings and access to facilities until payment has been made.

Active Trafford is a discounted membership scheme available to eligible Trafford residents.

Applications can be completed online and supporting evidence may be required.

Once activated, bookings can be made through the website or app in the same way as any other membership.

The scheme supports people living with health conditions to become more active through tailored exercise programmes.

Referrals must be made by an appropriate healthcare professional.

Request a callback and start your journey today.

Yes. We ask all members and customers to check in at the Meet & Greet desk where available and use the entry scanners when entering the centre.

No. Every customer must scan their own membership band, fob, card or QR code when entering the centre. This helps us maintain security, keep attendance records accurate and ensure memberships are only used by the named member.

ParkingEye currently operates at move Altrincham, move Urmston and Sale Leisure Centre.

Please submit your details to Customer Hub so the team can review your case and determine if an appeal can be raised.

Once an appeal has been submitted, there is nothing further you need to do. Please wait for ParkingEye to contact you directly with their decision. Appeal responses can take up to 10 working days.

For help with memberships, swimming lessons, bookings, payments, parking queries, Active Trafford, referrals, account support or general enquiries, you can request a callback, call us on 0161 749 2570, or email customerhub@traffordleisure.co.uk. A member of the team will be in touch as soon as possible.