FAQs •

FAQs

Here you’ll find answers to the questions we get asked the most about move Urmston, facilities and memberships.

Please read out FAQs below.

GENERAL

The detailed guidance and restrictions in place for indoor sport/fitness will come through to us over the next couple of weeks. What we can assure you of, is that we will contact you by e-mail, via our website and app, to provide the details you need to make the right choice for you. With the outlining of the roadmap, it will give us and you good time to make the right option of returning or if appropriate, freezing your membership.

If you have a flexible contract you can cancel, however we have relaxed our terms and conditions due to our COVID-19 closures and we have frozen your account for free, from November 2020 onwards. If you would like to cancel your flexible membership please apply to cancel here and a member of our team will contact you.

Please see your membership terms and conditions here.

If you have a question about your annual, fixed or flexible membership we are here to help, please contact us by email and a member of our Customer Hub team will be in touch. Alternatively, you can call us on 0161 749 2570, Monday to Friday, 10am – 4pm.

We regret that we are unable to welcome you as a new member and the offering of being able to purchase a membership will not reopen initially until space becomes available. However, we hope to welcome you as a new member as soon as we can in 2021! In the meantime please register your interest here and we will be in touch with you as soon as we can, to enable you to become a valued member of Trafford Leisure.

Unfortunately, under the current restrictions, Swimming Clubs cannot return to the centres.

Unfortunately, under the current restrictions, Blocker Bookers cannot return to the centres. We will contact you directly as soon as we can.

Our Customer Hub hours are Monday to Friday 10am – 4pm.

Please contact us by email where possible in the first instance, as we are currently operating with a very small team.

FITNESS MEMBERSHIP

We have frozen all Direct Debit payments during this closure period.

Once we know when we can re-open, we will let you know when we plan to re-start Direct Debit payments.

Any payments that were collected on the 1st November 2020 will be credited in the form of a free month. Once we know when we can re-open, we will let you know which month will be free.

If you are a customer that pays for their membership annually, we will automatically be extending your membership for each month we have been closed (November 2020 onwards).

SWIM WELL MEMBERSHIP

We have frozen all Direct Debit payments during this closure period.

Once we know when we can re-open, we will let you know when we plan to re-start Direct Debit payments.

Any payments that were collected on the 1st November 2020 will be credited in the form of a free month. Once we know when we can re-open, we will let you know which month will be free.

If you are a customer that pays for their membership annually, we will automatically be extending your membership for each month we have been closed (November 2020 onwards).

GYMNASTICS TRAFFORD

Unfortunately the latest lockdown has postponed the phase return of our Gymnastics Trafford courses. When we have more information will contact members as soon as possible with an update.